Returns & Exchanges

At Prolux Cosmetics, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our online portal to provide your order number and select the items you wish to return.

• 2.
  Print Return Label

  Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.

• 3.
  Ship Your Package

  Securely pack your items to prevent damage during transit and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  After our quality team inspects your return, a refund will be issued to your original payment method within 5-7 business days.