Frequently Asked Questions
Everything you need to know about your Prolux shopping experience.
How can I track my Prolux order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused items in their original packaging. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.
Are Prolux Cosmetics products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals at any stage of the production process.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
What should I do if my order arrives damaged?
If your items arrive damaged or broken, please contact our customer support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement immediately.